Financial Policy Overview

Thank you for choosing Texas Health Surgery Center Rockwall for your surgical healthcare needs.  We strive to give you the most accurate estimate possible with the information provided from you and your physician’s office.

Prior to your procedure: we will verify your medical insurance benefits and calculate the estimate and provide you with your patient cost share.  You may also want to contact your insurance company if you have a question regarding coverage.

Payment Due: your co-pay, deductible, or self-payment is due in full, no later than the day prior to your appointment.  Unless special payment arrangements are made prior to your appointment, full payment will be required.  You may also receive an automated call or text message with your patient cost share prior to your appointment.

Processing your claim: THSC Rockwall will file your medical claim with your insurance, if applicable.  If your insurance determines that further cost is “patient responsibility”, than originally estimated, you will be billed for the difference.  If you have been over-charged and are due a refund, you will receive your refund once payment from insurance has been received.  Please allow 30 days from your insurance payment to receive a refund.  Should you have questions regarding your refund, please contact our CBO at 972-441-4125.

Account Balances:If you receive an invoice THSC Rockwall; payment is due within 30 days. If the payment is not made, you will receive additional notification and after 90-days, your account may be sent to collections. Any overpayments will be refunded to you.

Estimates prior to your appointment: Please request CPT/procedure codes from your physician first, we will provide an estimate with the information provided as soon as possible. Please allow 24 hours to receive an estimate.

Workman Compensation:If your surgery is the result of a work-related accident, we will need specific information in order to process your claim appropriately (i.e., Worker’s Compensation Carrier, Adjuster name & number, employer’s address, date and time of your accident, and/or claim number) from you prior to surgery. Please allow 5-7 business to obtain WC approvals.

Surgeon, Anesthesia, and Pathology Billing:Your surgeon, anesthesiologist, and pathologist will bill you separately. Questions about these bills should be addressed to the respective parties.

Forms of payment:We accept cash, money orders, Visa, American Express, Master Card, Discover Card, Debit/Credit Cards and Care Credit.  If you are using Care Credit to pay for your medical expenses, this transaction will take place upon registration and the cardholder must be present.

Participating Insurance Plans:We accept most major insurance plans to include Medicare.  We do not accept Medicaid. If you are unsure or concerned about our participation with your plan, please contact us at 972-845-1469 with questions.